Exceeding Expectations and Delivering Beyond Needs –

Our Customer Services

At RETI, our primary goal is to establish and nurture enduring relationships with our valued customers. We firmly believe that a strong and lasting customer-business partnership is the key to mutual success.

We believe excellent customer service is the road that leads us to our goal. It is the cornerstone of our approach to business. Our steadfast dedication to serving our customers with enthusiasm, professionalism, and honesty sets us apart.

Customer-centricity is embedded in our company’s culture. It permeates every aspect of our day-to-day operations. Understanding our customers’ unique needs and providing them with consistent support is not just a part of our work; it’s who we are.

Your satisfaction is our ultimate motivation. We take pride in going the extra mile to ensure that your needs are not just met but exceeded. Your happiness with our products and services fuels our drive to do better every day.

Background Introduction
 
  • Provide a full-scale introduction of our business scope and manufacturing capability.
  • Present catalog, product photos, videos, test reports, and quality certificates of previous products supplied.
Credibility and Testimonials
 
  • Showcase of our qualifications and experiences in the industry.
  • Offer trial orders with samples to demonstrate our product quality.
  • Include testimonials from previous customers as references.
Business Terms
 
  • Quote customer full details including price, validity, lead time, terms of payment and delivery, country of origin, etc.
  • Introduce packaging styles and shipping options, along with associated costs.
 
Order Process
 
  • Confirm all order details with customers, covering price, quantity, size, tolerance, specifications, and relevant drawings, if have.
  • Check requirements of leadtime, packaging, labeling, and related documentation needed.
Quality Assurance
 
  • Follow-up, monitor and regularly report production process
  • Prepare specimen and furnish test report to customer
  • Work closely with forwarder agent to ensure order arriving safe and timely.

After Sales

 

  • Keep customers posted proactively about the latest market movements and price fluctuations.
  • Aid customer to outsource hard-to-find materials and products
  • Open to discuss possibilities honestly to resolve customer’s complains